All clients of Elder’s Choice, Inc. and their families possess basic rights and responsibilities.
You have the right to:
- Chose your health care provider, including choosing an attending physician.
- Participate in the development and periodic review of your plan of care.
- Refuse all part of the treatment plan to the extent permitted by law after being fully informed of the expected consequences of such refusal and your responsibilities associated with this refusal.
- Be fully informed by your physician and other professionals, in a language you can understand prior to the start of any procedure/treatment, except in emergencies.
- Quality care high professional standards that are continually maintained and reviewed. All personnel caring for you are licensed and/or certified or have completed approved courses in their respective fields. You may identify staff through badges which must be worn at all times while providing your care.
- Have your property and person treated with respect, consideration and recognition of your dignity and individuality.
- Be informed of any experimental treatment or research and not receive such treatment or participate in research without documented voluntary informed consent.
- Be informed at admission of the ownership control of the home care organization.
- Receive notice of impending discharge, continuing care requirements, and community resources available if needed at time of discharge.
- Explanation of your bill.
- Be informed of the availability of the State Home Health Agency Hotline to report abuse, neglect or exploitation. The State Hot-Line Number is (888) 419-3456 (available 24 hours a day)
- Be informed of anticipated outcomes of services/care, and of any barriers to outcomes achievement.
- Be informed at admission of your rights regarding the collections and reporting of OASIS information.
- Be informed of any financial benefits to our agency when you are transferred/referred to another organization.
- Participate in the consideration of ethical issues that may arise from your care.
- Participate in resolving conflicts that may arise from your care.
- Be fully informed of his/her responsibilities.
- Receive information about the services covered under the Medicare home health hospice benefit.
- Be informed, both orally and in writing, in advance of care being provided, of the charges, including payment for service/care expected from third parties and any charges for which the patient will be responsible.
- Be able to identify visiting staff members through proper identification.
- Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of patient property.
- Voice grievances/complaints regarding treatment or care, lack of respect of property or recommended changes in policy, staff, or service/care without restraint, interference, coercion, discrimination, or reprisal.
- Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect property investigated.
- Confidentiality and privacy of all information contained in the patient record of Protected Health Information.
- Be advised on agency’s policies and procedures regarding the disclosure of clinical records.
- Receive appropriate care without discrimination in accordance with physician orders.
- Receive information about the scope of services that the organization will provide and specific limitations on those services.
- Be informed of patient rights under state law to formulate advanced care directives.
- Receive effective pain management and symptom control for conditions related to terminal illness(s).
It is your responsibility to:
- Provide complete and accurate information concerning your current health status, medications, allergies and past medical history, illnesses and injuries.
- Notify us when you feel sick or have any unusual symptoms.
- Notify us if your doctor changes your medications or makes any other change in your treatment.
- Participate in the developing, carrying out and modifying your home health service plan.
- Request additional information on any phase of your health care plan you do not fully understand.
- Remain under a physician’s care while receiving skilled services.
- Make an effort to follow the home health plan developed for you and cooperate with staff providing your care.
- Provide a safe environment for our personnel providing your care.
- Notify us if you will not be home at the time of a scheduled home care visit.
- Notify us of if you are dissatisfied or have problems with your care.
- Notify us if you have problems with your equipment.
- Notify us before changing your phone number, moving or changing your health insurance.
- Provide us with a copy of your advanced directives document, if you have one.
- Fulfill the financial obligations as outlined in the service agreement.